I noticed today that when you logout from your cloud based FortiClient EMS instance and then try to login again you receive the following error message in Firefox:
{"result": {"retval": 0, "message": "Local signin is not available in EMS Cloud"}}
It appears to be a cookie related issue in Firefox. When I delete any cookies in the browser referencing "forticlient" I am able to login normally.
Also, this appears to be limited to Firefox as Chrome works fine, even without messing with the cookies.
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Thanks for sharing this troubleshooting tip. Error messages like RSA New PIN Is Wrong (-7201) can definitely be misleading, so understanding the authentication flow between FortiClient, RADIUS, and Active Directory makes troubleshooting much easier. I've found that combining hands-on troubleshooting guides with a structured Fortinet certification study guide helps build a much better understanding of authentication and VPN-related issues instead of just memorizing fixes. Great post!
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